1. Suppose I want to cancel my order. How do I do it?

We will try our best to assist you with your request. You can contact us on our Customer Service number–9015277744/9831960802.
Please do keep in mind that we will have a right to charge a cancellation fee up to the total order value to compensate our delivery partners if your order has already been confirmed.

2. Is there a minimum order value?

Yes, there is a minimum order value. You will have to order a minimum of Rs. 300 if you are renting and Rs.400 if you are purchasing something.

3. Can I change my address/number?

Any significant change in delivery address is not possible after you have placed an order with us. However, slight modifications like changing the flat number, name of the street, landmark, etc., are allowed. If you have received delivery executive details, you can directly call him or contact our Customer Service team.

4. What are the charges for your stand?

Our charge for one stand is Rs 400, which includes a complete setalong with a pre-made flavour bowl/chillum, which will come with the flavour of your choice. You can always add on herbal flavour,which will cost Rs. 200 each.
3 magic coals and 4 mouth tips are also included &the time limit is 3 hours. We will charge an overnight fee if you want it for a night.

5. How long do you take to deliver a stand?

We try to deliver within 30-45 minutes.If your order gets delayed due to any reason, we will make sure to keep you informed.

6. How long does it take to get flavours and bases delivered at home?

If you want to rent, it usually takes anywhere between 45 minutes and an hour. And if you're going to buy them, we will deliver them within 24 hours.

7. Do you charge anything extrafor delivery or pick-up?

No, we do not charge anything extra for delivery or pick-up.

8. Do you sell bases and flavour boxes?

Yes, we do. You can purchase them from our website.

9. How do we make the payment,and to whom?

The payment should be made to the delivery boy at the point of delivery. We don't take any payment at the time of pick-up.You can pay us using Paytm after contacting us. Once you do so, we will tell you what needs to be done. You will receive your delivery only after your payment gets confirmed.

10. Till what time are you open?

We operate from 11 am to 2 am after midnight.